neurodance Cancellation Policy

1. How to cancel

Self-Service subscriptions can be cancelled at any time from the Billing page in your workspace ("Cancel subscription"), in one step. We do not require you to talk to support, sit through a retention offer, or complete any step beyond confirming the cancellation.

If you are unable to cancel from Billing for any reason, email support@neurodance.ai and we will cancel it for you.

2. What happens when you cancel

Cancelling stops future renewal. It does not end your access immediately: you keep the plan you already paid for until the end of the current paid period, shown on the confirmation and on your Billing page. After that date, your workspace moves to a plan-less state and paid features stop.

Fees already paid for the current period are not refunded or prorated for the unused portion — see our Refund Policy for the narrow exception for billing errors.

3. Changing your mind

You can resume a cancelled subscription from Billing at any point before the paid period ends, which reverses the cancellation and continues billing on the original schedule. Once the period has ended and the subscription has lapsed, starting again is a new subscription.

4. Your content after cancellation

Cancelling does not delete your account, workspace, or Customer Content — only future billing. Your content is retained the same way it is for any workspace, as described in our Privacy Policy's Retention and Deletion section. If you want a specific deletion, or plan to close the account entirely, export anything you need first and see the deletion request process in that section.

5. Enterprise agreements

Enterprise access governed by a written order form or agreement is cancelled and renewed according to the terms of that agreement, not the self-service flow above.